Refund Policy

Clear terms for refunds and cancellations

At our platform, we strive to provide our users with the best experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

To be eligible for a refund, you must meet both of the following requirements:

1

Time Limit

Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests.

2

Credit Usage

If you have used more than 50 credits, you are not eligible for a refund, regardless of the time since purchase.

Important: Both conditions must be satisfied for refund eligibility. Requests made after 3 days or after using more than 50 credits will not be approved.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1

Contact Us

Reach out to our support team at feedback@aipose.ai

2

Provide Details

Include the following information in your email:

  • •Your account email address
  • •Order number or transaction ID
  • •Purchase date
  • •Reason for the refund request
3

Submit Within 3 Days

Ensure your request is submitted within 3 days of your purchase to meet the eligibility requirements.

Processing Refunds

Once we receive your refund request, we will review it and notify you of the outcome as soon as possible.

What to Expect

  • •We will verify your eligibility based on the purchase date and credit usage
  • •You will receive an email notification with our decision
  • •If approved, your refund will be processed to your original payment method within 7-10 business days
  • •Processing time may vary depending on your payment provider

Subscription Cancellations

You can cancel your subscription at any time from your account settings. When you cancel:

•
Your subscription will remain active until the end of your current billing period
•
No further charges will be applied to your account
•
You can continue using all subscription features until the subscription expires
•
Cancellation does not automatically entitle you to a refund unless you meet the eligibility criteria above

Non-Refundable Items

The following are generally not eligible for refunds:

  • •Purchases made more than 3 days ago
  • •Accounts that have used more than 50 credits
  • •Subscription renewals (only initial subscriptions may qualify within 3 days)
  • •Credits that have already been used or consumed
  • •Services rendered or content generated using our platform

Chargebacks and Disputes

Before initiating a chargeback with your bank or payment provider, we strongly encourage you to contact us directly. Filing a chargeback may result in:

•
Immediate suspension of your account
•
Loss of access to your credits and generated content
•
Inability to create a new account in the future
•
Potential legal action for fraudulent disputes

Most issues can be resolved quickly and fairly through our support team. We're here to help!

Exceptional Circumstances

In exceptional cases, we may consider refunds outside of the standard eligibility criteria. This includes:

  • •Billing errors or duplicate charges
  • •Technical issues that prevented access to the service
  • •Unauthorized charges on your account
  • •Service failures that made the platform unusable

These cases will be reviewed individually by our team. Please contact us with detailed information about your situation.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically. Material changes will be communicated via email or through notifications on our platform.

Questions about refunds or need assistance? Contact us at feedback@aipose.ai